Frequently Asked Questions

How Can We Help?

Can testosterone replacement therapy be done by telemedicine?

No.  Testosterone replacement requires a minimum of an initial in person office visit per DEA rules for prescribing a controlled substance.  After this visit, all check ins will be done via your patient portal, phone calls or video visit upon request.

Can I start testosterone therapy without completing my lab work?

No.  Monitoring lab values ensures that testosterone therapy remains safe for everyone.

What is included in the subscription price for testosterone replacement therapy?

You are responsible for the cost of your initial labs.  If your labs reveal that you are a candidate for testosterone replacement therapy, then the cost of the labs will be deducted from your first payment.  After this point, all labs and estrogen blockers (if needed) are included with your subscription.

Can I learn to do injections at home?

Yes.  This is the preferred way at MENovations Wellness.  We believe that your time is valuable, and it is not necessary to come into the office every week.  We will teach you how to perform the self-injections in the initial visit.  After this, you may perform the injections in the comfort of your own home.

What laboratory does MENovations Wellness use?

We use Access Medical for our lab orders. Access Medical labs has contracts with multiple local venders for lab work. You will pay for the initial labs for testosterone therapy and with reimbursement to follow if you start therapy.  You may be able to use your private insurance for this as well.

How long does it usually take to receive my medication?

We use FedEx and UPS 2 day shipping options.  There may be an occasional delay based on the workload of these logistical companies.  Once your medication is ordered and shipped from the pharmacy, you will receive an email with the tracking details.

What pharmacies does MENovations use?

We use certified and FDA approved compounding pharmacies based in Florida for our home delivery options. If you are prescribed a medication during a telemedicine primary care visit, then your medication will be sent to your local pharmacy of choice.

How do I request a refill?

Since many of our services are based on the subscription model, you will have recurring monthly payments.  Once your monthly payment has been received, then your refill will automatically be processed.  For the BiMix, TriMix and QuadMix formulas, there is no recurring payment.  You will need to click the tab refill request in the menu on the website.

How long does it take to start feeling better from testosterone replacement?

Every man is different, so therefore response to treatment may follow different timelines.  Usually, men start to feel better within a few weeks, but full benefits of therapy may take up to 3 months.  We ask that patients give this therapy a minimum of 3 months before deciding that therapy is not for you.

Is the information in my medical records safe?

Yes, your information is safe, and we follow the standards of HIPPA compliance.  Your information will not be shared with third parties.  The cash-based services allow for discretion regarding the services that you receive from MENovations Wellness.